Case Study – Client Reporting Strategy
January 13th, 2015
Client Challenge and Objective:
A large Global Asset Manager’s (AM) client reporting process was no longer meeting the needs of their growing organization. Additionally, the AM desired a more robust, scalable, and automated client reporting solution. A temporary tactical solution was applied internally, the AM engaged a 3rd party consulting firm to undertake a strategic assessment of their existing client reporting architecture and processes.
The primary objective was to identify a ‘best of breed’ client reporting solution, covering ‘end to end’ functions such as data sourcing / transformation / storing, workflow, flexibility to produce client specific formats, automation of commentary process, report assembly / production, and publishing capabilities. For a ‘Buy’ alternative, a list of preferred client reporting vendors would be provided, with their relevant strengths and weaknesses.
What We Did:
Adeptyx consultants started by interviewing stakeholders involved in the client reporting process to gain an understanding of current and future state requirements. We subsequently interviewed and assessed leading client reporting vendors for potential fit with the client’s requirements. Adeptyx also utilized its deep industry network to gain current and relevant feedback on the leading client reporting systems.
We then designed a high level ‘future state’ architecture, which identified the need for a Client Reporting (CR) Data Mart. As the client had a large number of independent data sources, we recommended that an initial emphasis on improved data consolidation was critical. This consolidation would greatly facilitate any package implementation and also provide other ancillary reporting advantages.
The scope of the solution included the production of client reports, meeting and pitch books, RFP’s, fund factsheets, and ad-hoc report requests.
Results:
Adeptyx provided the AM with a proposed ‘future state’ client reporting architecture, depicting both ‘Build’ and ‘Buy’ components. The AM was also given a list of vendors (with rankings) that best fit their client reporting requirements. Our analysis included strengths and weaknesses for each vendor along with a justification summary for the top three vendors.
The AM was well positioned to issue a formal RFP to the top 2-3 vendors and conduct a deeper assessment of each vendor based on their specific reporting requirements.
Additionally, Adeptyx provided the AM with a proposed future-state staffing model (both project and organizational based), and a list of prioritized next steps to successfully advance the client reporting architecture.