Order management and compliance systems such as Charles River (CRD) and ITG are some of the more complicated systems in use by the typical asset manager. When we are called in to assess existing OMS implementations, we frequently discover that the systems have either not been properly configured or, more commonly, even if they had been properly configured, on-going configuration and data decay has set in. How to Address: If the users are not completely frustrated with the vendor, the quickest solution to a case of OMS configuration decay is a systematic “reimplementation”. Sometimes, this may be done in parallel with an upgrade to a more recent release of the core software but can also be done as a “retuning” of the existing implementation.If the users are completely fed-up, a more nuanced approach may be needed to (A) demonstrate that the system should be capable of meeting their needs, (B) to communicate the risks / costs associated with changing OMS, and (C) picking key issues to address quickly to demonstrate that improvements are possible OR (D) decide that it is a lost cause and look to an alternative solution.What causes it? There are a number of reasons why implemented systems are not meeting organizational expectations:

1. Incomplete initial understanding of configuration elections.
2. No on-going dedicated application expertise
3. Poor data management practices
4. Poor application administration controls

How to avoid? For smaller institutional asset managers, completely avoiding configuration decay can be difficult. Cost justifying and maintaining the right expertise can be difficult. Getting help from the vendor can be difficult as well.Adeptyx Consulting has a stellar track record identifying the core issues causing the underlying problem and working with firms to address both the underlying problems as well as defining processes and procedures to help avoid recurrence of the problems. If you are experiencing problems with Charles River or any other Order Management Systems, please give us a call and let us show you how we can improve your level of satisfaction.  

Posted in OMS Implementations